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The future of IT Operations

You have deployed a plethora of monitoring and service management solutions. Yet do you have a good handle on

  • What are the hot button issue(s) at any given time?
  • What you need to prioritize?
  • What is the best way to react to a situation?

Better yet, what if you can know outages even before they happen!

The next generation predictive IT Operations Analytics (ITOA) solutions are aiming to do just that.

Gartner predicts that in the coming years, Global 2000 companies will deploy IT Operations Analytics Platforms as a central component of their architecture for monitoring critical applications and IT services.

Here are some interesting usecases that the next generation ITOA solves by leveraging Data Science and BigData.


Incident Correlation:

Multiple sources can create a flood of noisy alarms. ITOA intelligently clusters the IT alarms/alerts into high-level incidents. This clustering reduces the noise and helps spot critical issues faster.


The goal is to correlate, contextualize and create clusters of related alerts known as “situations”. Managing one or two situations is better than trying to manage thousands of disparate alerts. Once situations are created, all the relevant stakeholders (Dev, Ops, DBA, Sys Admin, etc.) can then be invited within a virtual war room to collaborate and resolve the incident.


Incident Scoring:

Once you have correlated your alerts into a few “situations”, how do you prioritize what your team should focus? Manual prioritization is subjective and often devolves into FIFO which is not optimal.


Enter Data Science.

Incidents are automatically prioritized by analyzing a comprehensive history of:

  • Severity rank for incidents
  • Level of disruption/impact a situation has caused in the past
  • End user experience
  • Client importance
  • Past escalations
  • Incident duration
  • And much more

This will help your IT Operations to solve the problems that really matter.


Incident Resolution:

To resolve an incident in time and cost effective manner, the right resources in terms of people in past relevant resolutions, KB articles etc., needs to be identified efficiently.


Once the incidents are correlated and a score is assigned, IT Operations Analytics applies ML (Machine Learning) techniques to

  • Automate routing of tickets: Predict which group or individual the incident should be assigned to
  • Recommend response: Shows up the best template response to use based on the incident/situation
  • Automate reply: Automatically respond to incident
  • Automate root cause analysis

Machine Learning Algorithms are also used to generate Bayesian Networks for Incident Duration Prediction.


Root Cause Analysis:

ITOA automatically analyzes all changes that occurred since the system was working fine, applying pattern and statistics based algorithms to identify the incident root cause. More often than not, 80% of the troubleshooting time is spent in solving 20% of the problem which revolves around the root cause.


IT Operations Analytics applies machine learning to automatically sort through the massive volumes of log messages. It quickly and efficiently finds and identifies messages that are truly relevant, applies powerful analysis algorithms that self-learn over time, and leverages the knowledge of experts, enabling it to provide fresh insights to find the root cause of the problem every time. These insights can be applied to accelerate problem resolution and help prevent future issues.

The above can be applied for

  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management


Incident Prediction:

The demands on modern IT infrastructure is such that reacting to an incident is too late. Emerging need is to predict incidents even before they happen. Machine learning techniques help us greatly in Incident prediction.


Machine learning can be applied in real-time from multiple event sources to analyze and detect anomalies before they become systemic and are reported by end users. This can lead to a 75% reduction in MTTD (Mean Time To Detect).

So should you care about what BigData and Data Science can do for you. Our conclusion is that given that ITOA’s maturity level, we strongly suggest you invest in ITOA to have an efficient IT operations running if you have not done so already.


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Conversational UI in a Rural Context, or how user-testing can be an enlightening experience

• Arun Kumar Kaushik • Leave a comment

As a designer, the last thing you want to hear after working on userflows, wireframes, mockups and interfaces is that the users “don’t quite get it”. And yet, these are the “failures” that force you to take a step back and rethink your basic assumptions. I’ll be talking about one such failure we encountered while testing an app recently, and why it was an eye-opening experience.

Continue reading…

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Microservices — Edge Server Pattern

• Murali Vivekanandan • Leave a comment

When we started building out Microservices, we designed each Microservice around bounded contexts and designed the REST APIs to be around resources. And exposed them “as is” to clients. We quickly realized this is a bad idea.

Because what the front end or clients need is different from back-end design considerations:

Continue reading…

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GraphQL the future for APIs?


There has been a lot of buzz about GraphQL recently. GraphQL name rings bell in most of conferences around the world. There were a number of GraphQL sessions in the recent ReactEurope tour. This post throws insights on why GraphQL is the future for APIs.

GraphQL is a query language for your API, and a server-side runtime for executing queries by using a type system you define for your data. GraphQL isn’t tied to any specific database or storage engine and is instead backed by your existing code and data.

Continue reading…

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Five things you should know before choosing an AdNetwork

• Chitra Annapoorni • Leave a comment

Have an App with a significant user base? Want to make money by displaying Ads? Confused on which AdNetwork to partner with? Having helped many of our customers choose the right AdNetwork, let us make an attempt to save you from the seas of confusion :-)

At Ideas2IT, we recently helped one of our clients to pick the right ad network after which the  revenue generated by the app increased by about 40% in the first month. We did extensive testing with different networks and finally zeroed in on the couple which has given us this stupendous result.

Crystallizing from this research and experimentation, here are 5 things that can help you choose the right AdNetwork ! 

Continue reading…

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PHP Frameworks – which one should you bet on?

Choosing the right framework to build your next big idea is always difficult given the long-term implications. Fortunately, there is a lot of great frameworks that are gaining traction in PHP and you are spoiled for choices. But that also makes the decision harder.

Though your decision will be greatly influenced by qualitative factors, we did research on quantitatively which framework is getting the most traction. Call it the wisdom of the crowd! Hope this will help you make your choice.

We considered Laravel, CodeIgniter, Zend and Symfony as they are coming up as options the most often when we choose our architecture. We have built multiple applications on this frameworks and will share our experiences and learnings from the trenches in another blog soon.

We ranked the traction based on

  • Continued robust development of the platform
  • Developer adoption
  • Community support

Continue reading…

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Will Outsourcing IT Development work for me?

• Arun Athiappan • Leave a comment

Outsource Business IT

Out sourcing is not for every IT project. If your project needs very high involvement of your domain experts, requirements are changing a million times, you are in stealth mode and want to work on the project only by yourself, then outsourcing may not work for you.

For all the rest, out sourcing should and would work, if done properly. The caveat is “if done properly”. Let us explore how to do outsourcing properly by trying to address a series of commonly asked queries and stated opinions.

“I want to develop a product. Will outsourcing work?”

Product Thinking is a rare commodity. Most teams will be able to execute what is being set out in the requirements, but are unable to think beyond. Choose a team that has experience in building products and will be able to add value to your product. Continue reading…

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Rise of Serverless

There is always a buzz when a new design paradigm comes into being. Either the design paradigm is beaten to death or it stands the test of time as the next best thing. In the recent times we see in the horizon a slew of applications which claim them to be Serverless. In a time period where everybody is in some phase of Cloudifying their applications, the term Serverless sounds out of time and confusing.

So, what is Serverless?

According to Gartner, “Serverless computing solutions execute logic in environments with no visible VM or OS.”. The takeaway from this is — your application still might have a remote server to talk to (Yes, it was misleading), but the remote server will not be managed by you. Continue reading…

  • Jacob

    Nice article Yogesh !!! Good to know about upcoming new stuff.. Article is very informative…

  • Karthick

    As always, a new stack of information on a probable “next big thing” in technology from you with a clear basic explanation.

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